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Hosting Control Panel - Frequently-Asked Questions
Table of Contents
1.
General Questions
2. Web
3.
Mail
4. FTP
5.
Troubleshooting
1. General Questions
1.1. What do I need to use web hosting services?
Web
browser and Internet connection is all that is needed.
1.2. How do I change my contact information?
Click
on the Contact Info icon on your control panel home page and edit your
contact information.
1.3. Can I accept credit card on my site? Will it be
secure?
Yes,
you may use your own SSL certificate to encrypt
information being transmitted to and from your website.
1.4. What is SSL?
The SSL
security protocol provides data encryption, server authentication, message
integrity, and optional client authentication for a TCP/IP connection.
Because SSL is built into all major browsers and web servers, simply
installing a digital certificate turns on their SSL capabilities.
1.5. I lost my password, what should I do?
Go to
the control panel site. Click on the link "forgot your
password", it is usually located bellow the login box, and follow the
instructions.
1.6. What happens if I exceed my data transfer limit?
Any
data transfer in excess of plan threshold will be charged at the end of
the billing period.
1.7. Can I purchase additional disk space?
Additional
disk space can be purchased by contacting our sales department.
1.8. What happens if I purchase additional products in the
middle of the month?
Any
additional resource purchases will be pro-rated accordingly. The charge
will be calculated based on the date when the resource was purchase to the
end of the billing cycle.
2. Mail
- 2.1. How do I disable directory listings?
- To disable directory listing
(directory Indexes):
- Log into your control
panel.
- Click the Web Options
link.
- In the Settings field
select Disabled for the Indexes setting.
- Click Submit.
- Click the Apply link to
restart Apache with the new settings.
3. Mail
3.1. I have difficulties in retrieving mail using
Netscape. I can't log into my mail account because the account user name now
takes the form of the full e-mail address.
Write
mail server login name in the Netscape preferences with the % character
instead of the @ sign, e.g. login: username%domain.com
3.2. How do I pop in to pick up my virtual domain email?
Virtual
domain users need to use the following format for their user name when
popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
If you don't include the %virtual_domain_name, vpopmail will assume it is
either a /etc/passwd user or a vpop user in ~vpopmail/users or configured
with "default domain".
3.3. I can't send mail with Outlook Express. I get a
rcpthosts error.
You
need to check your pop3 box before sending mail through the server. When
the POP3 box is checked, you can send emails within the next 15-30
minutes.
3.4. How do I get FormMail working?
It's a
perl script. You need to add .pl as extention for CGI. You can find it on
the web options page.
4. FTP
4.1. Anonymous FTP users don't see the content of my
directory.
Anonymous
FTP users can't enter your root directory. They can enter only the
directory you dedicated for anonymous FTP users.
4.2. How come my virtual FTP users can browse my root
directory?
Your
virtual FTP users can have access to more than one virtual FTP directory,
so you need to allow them to enter the root dir. You can use FTP
sub-accounts to restrict their access to only one directory.
5. Troubleshooting
5.1. When I'm trying to connect to my account using FTP,
the system doesn't respond for some time and then logs out with an error.
Try to disable or enable FTP
passive mode. It is in your FTP program's configuration.
5.2. My webalizer doesn't work. What's the problem?
One
possible reason can be that you are approaching your disk quota. Webalizer
needs at least 2 MB unused disk space to function properly.
5.3. The online file browser shows the zips as compressed
files and offers to decompress them, but fails to do it.
WebShell
can decompress only those files that are located inside the /usr/local/bin
directory. If it's not there, just create a link.
5.4. I get "Failed to add new resource over the hard
credit" message when I'm trying to create a new resource.
You
will not be able to add new resources to your account once you have
reached the maximum amount allowed/allocated to you. If you need
additional resources (eg. disk space, transfer bandwidth, mailboxes,
etc.), please contact our sales department.
5.5. My SiteStudio doesn't work correctly.
SiteStudio is
provided as complimentary service. We do not provide support for
it. Please check with the user guide if you have any question about how to use it.
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