Hosting Control Panel User Guide


Hosting Control Panel - Frequently-Asked Questions

Table of Contents

1. General Questions

2. Web

3. Mail

4. FTP

5. Troubleshooting


1. General Questions

1.1. What do I need to use web hosting services?

Web browser and Internet connection is all that is needed.

1.2. How do I change my contact information?

Click on the Contact Info icon on your control panel home page and edit your contact information.

1.3. Can I accept credit card on my site? Will it be secure?

Yes, you may use your own SSL certificate to encrypt information being transmitted to and from your website.

1.4. What is SSL?

The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

1.5. I lost my password, what should I do?

Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.

1.6. What happens if I exceed my data transfer limit?

Any data transfer in excess of plan threshold will be charged at the end of the billing period.

1.7. Can I purchase additional disk space?

Additional disk space can be purchased by contacting our sales department.

1.8. What happens if I purchase additional products in the middle of the month?

Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.


2. Mail

2.1. How do I disable directory listings?
To disable directory listing (directory Indexes):
  1. Log into your control panel.
  2. Click the Web Options link.
  3. In the Settings field select Disabled for the Indexes setting.
  4. Click Submit.
  5. Click the Apply link to restart Apache with the new settings.


3. Mail

3.1. I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.

Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com

3.2. How do I pop in to pick up my virtual domain email?

Virtual domain users need to use the following format for their user name when popping in:

Eudora might require the following syntax:

If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".

3.3. I can't send mail with Outlook Express. I get a rcpthosts error.

You need to check your pop3 box before sending mail through the server. When the POP3 box is checked, you can send emails within the next 15-30 minutes.

3.4. How do I get FormMail working?

It's a perl script. You need to add .pl as extention for CGI. You can find it on the web options page.


4. FTP

4.1. Anonymous FTP users don't see the content of my directory.

Anonymous FTP users can't enter your root directory. They can enter only the directory you dedicated for anonymous FTP users.

4.2. How come my virtual FTP users can browse my root directory?

Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP sub-accounts to restrict their access to only one directory.


5. Troubleshooting

5.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.

Try to disable or enable FTP passive mode. It is in your FTP program's configuration.

5.2. My webalizer doesn't work. What's the problem?

One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.

5.3. The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it.

WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link.

5.4. I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.

You will not be able to add new resources to your account once you have reached the maximum amount allowed/allocated to you. If you need additional resources (eg. disk space, transfer bandwidth, mailboxes, etc.), please contact our sales department.

5.5. My SiteStudio doesn't work correctly.

SiteStudio is provided as complimentary service. We do not provide support for it. Please check with the user guide if you have any question about how to use it.






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